Reply To: Our abuse inbox has become a genuine problem

[hydrogenn]

Some providers do take it on, and it is worth paying for if your team is small. The registry contact on a leased range is the holder, so complaints land there first, and if they just forward everything to you with no SLA you get exactly the mess you described. Better arrangements have the provider maintaining the RIR abuse mailbox and responding during the lease term, with escalation to you only when a customer needs to be shut off. That is how it works on the IPv4 , we lease through InterLIR Global. Whatever you do, get the response process written into the agreement rather than agreed on a call. Tip: keep a copy of every complaint and your response, because the registry will eventually ask for exactly that trail.